Legacy Modernization
Family-owned towing business. Three-generation legacy. AI-enhanced operations.
James O'Neill's towing and hauling business — a family operation built on hard work and reputation. The modernization strategy preserves the legacy while introducing operational efficiency, apprenticeship pathways, and centralized support infrastructure.
Four strategic pillars driving operational transformation while preserving the family legacy.
Structured training program. New operators learn from veterans. Certification pipeline from helper to lead driver. Knowledge transfer that protects institutional memory and builds the next generation of operators.
Centralized fleet maintenance. Preventive scheduling. Reduced downtime. Cost control. One facility managing all trucks on a disciplined maintenance cadence rather than reactive repairs.
Strategic partnerships with auto shops and dealerships. Preferred towing contracts. Volume pricing. Building a reliable referral network that generates consistent, predictable call volume.
Maintaining and expanding AAA roadside assistance contracts. Reliable response times. Driver accountability. Meeting and exceeding performance metrics that keep the contracts flowing.
Shared service infrastructure supporting the fleet. Back-office operations that let drivers focus on driving and the business focus on growth.
Outbound sales, dealership partnerships, commercial fleet contracts. Building relationships that generate recurring revenue beyond emergency calls.
24/7 dispatch, damage claims, customer follow-up. Every call answered. Every concern addressed. Reputation is everything in this business.
Invoicing, collections, P&L by truck, fleet ROI tracking. Know which trucks make money, which drivers perform, and where the margin lives.
AI-assisted dispatch optimization, route planning, driver rotation. Smarter scheduling means faster response times and less wasted fuel.
Current performance, growth projections, capital requirements, and the revenue model driving the modernization.
How we structure partnerships. No hidden clauses. No complicated instruments. Straightforward terms built on trust and transparency.
Direct equity stake in the operating company. Skin in the game on both sides. Aligned incentives between capital and operations.
Open books. Monthly reporting. Real-time access to performance metrics. You see exactly what we see — nothing hidden, nothing obscured.
Face-to-face. In person. We sit down, we show you the operation, you inspect the reality. One meeting is all it takes to know if this is real.
The Black Haus doctrine. We don't invest in pitch decks. We invest in reality. Boots on the ground. Eyes on operations. Capital deployed where truth is found.
Interested in the H&N Hauling modernization? Request a face-to-face meeting. We'll show you the operation, the numbers, and the plan.
Request MeetingFace-to-face only. No Zoom. No phone pitches. Old school.